HOW CAN WE HELP YOU?

Have a question?

Feel free to check out our FAQs

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Shipping

How long does it take to ship?

Returns

What is the return policy?

Usage

How to apply our perfumes

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Payment

  • How do I place an order?

    To place an order, simply browse our selection, add the desired items to your cart, and proceed to checkout. You can create an account or checkout as a guest.

  • What payment methods do you accept?

    You will be able to pay with all major credit cards, as well as with PayPal, Apple Pay, Google Pay and Shops

  • Can I modify or cancel my order after it has been placed?

    Please contact our customer service team as soon as possible to make any changes. In most cases, we can modify an order within the first 12 hours. Please note that we try to ship orders as soon as possible, so we cannot guarantee that we will be able to make the change.
Customer Service

  • How can I contact customer service?

    You can reach our customer service team via email at contact@houseofbo.com or by our website chat widget. Our support team is available Monday through Friday from 9 AM to 5 PM (EST).

  • How long does it take to get a response from Customer Service?

    Please note it can take up to 24 hours to reply to your questions. Rest assured that we will reply as soon as we can

Product Information

  • Are all products on your website authentic?

    Yes, all our products are 100% authentic and sourced directly from House of Bō.

  • What should I do if the product I want is out of stock?

    If a product is out of stock, you can sign up to be notified when it becomes available again. Simply click on the "Notify Me" button on the product page and enter your email address.

  • Do you offer samples or testers?

    We provide a complimentary sample with your purchase online. If you would like to try our fragrances, we would recommend to order a Discovery Travel Set or alternatively, you can visit one of our retail partners.

  • Primer

    Please shake to activate. White specks normal.

  • What happens if my bottle doesn't look exactly like the one on the website?

    House of Bō Parfums are hand-assembled with high concentrations of raw materials and elaborate artisanship, allowing LIMITED PRODUCTION runs of every fragrance. Slight variations in color, shape or tones are normal in this type of craftsmanship.
Returns + Exchanges

  • What is your return policy?

    All sales are final and are not eligible for return. If you have a quality concern such as breakage during transportation or malfunction within a 14-day period following delivery, please take a photo of the issue in question and send it with your order number and description to contact@houseofbo.co and we will happily proceed to resolve the issue.

  • How long does it take to process a refund?

    Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method..

Shipping

  • How long does it take to ship?

    Our goal is to ship orders within 3 - 7 business days of the day the order is placed. We must ship perfume via ground transport according to the law.

  • Do you ship internationally?

    Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times will be calculated at checkout. Please note that duties and customs fees are not included and are the responsibility of the customer.

    For orders shipping to European countries:

    • We offer free shipping on orders over $500.
    • For orders under $500, a flat shipping rate of $25 will apply.

    This offer applies to Europe only. Shipping rates for other international destinations will be shown at checkout.

  • How much does shipping cost?

    We offer FREE Shipping on all orders within the continental US. Currently, we don't offer expedited shipping.

  • What happens if the package gets lost?

    If your package gets lost, we will do our best to locate it. If you selected shipping protection, we will send a replacement package while we search for the original one.

  • How can I track my order?

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.