Refund policy

Complimentary ground shipping is available within the continental United States. We currently do not ship to Puerto Rico, Guam, American Samoa, Alaska, or Hawaii. Shipping to Canada is available and calculated at checkout.
If you are interested in HOUSE OF BŌ products but located outside of the continental United States or Australia please contact us at contact@houseofbo.co

Please note, we are currently not able to deliver shipments to P.O boxes or APO/FPO addresses, military states or U.S territories.

Our goal is to ship orders within 3 - 7 business days of the day the order is placed. We must ship perfume via ground transport according to the law. Shipping can take 1-7 days with our carrier, UPS (usually 1-2 days within NY). We are not responsible for carrier delivery delays, lost packages or stolen merchandise. If a package gets lost by the carrier, we will do our best to assist you and the carrier to find it. Please email contact@houseofbo.co with any additional questions regarding shipping and delivery.

RETURNS & EXCHANGES

All sales are final and are not eligible for return.

If you have a quality concern such as breakage during transportation or a malfunction within 14 days of delivery, please visit our Order Issues Portal and follow the steps shown. Our team will review it promptly and work to make it right.

To prevent receiving a fragrance that you simply don’t like, we suggest you order one of our Discovery Sets or individual samples first so you can test each scent prior to purchasing a full size bottle.

Items purchased online at HOUSEOFBO.CO will not be accepted in retail store or pop-up locations or any third-party locations carrying HOUSE OF BŌ merchandise. Products that were not purchased on the Website or through the Customer Service Centre may NOT be returned to the HOUSE OF BŌ Returns Department.

You may not sell or resell any of the products you receive from us.

Fraudulent Return Claims: Any attempt to alter, stage, manipulate, or falsify photos or evidence submitted as part of a return or warranty claim may result in the claim being denied, account restrictions, and, where applicable, referral to law enforcement for suspected fraud.


Return Inspection: All returns are subject to receipt and physical inspection. Products must be returned before any refund, replacement, or store credit is issued. We reserve the right to deny or adjust a claim if the returned item does not match the condition represented or otherwise fails to meet our return policy.


ADDITIONAL QUESTIONS

For any other questions, please contact us via email at contact@houseofbo.co. Please reference your order number within your email to help facilitate the process. If you need to speak with someone, we are happy to help and arrange a time to speak over the phone. We are available Monday through Friday, between 10:00AM and 5:00PM Eastern standard time.